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    FAQ

    SHIPPING & PRODUCTION
    • Velvet Rebel Lingerie ships worldwide. Your order is gift wrapped ready and includes care instructions plus a hand written Thank You card. If you want a special message written, please send me a message with what you want.
    • Every lingerie order is lovingly made to order and can take from a few days to 2 weeks to be completed, depending on the volume of orders and the time of year.
    • Once your order has been made, wrapped and posted, I will notify you with the tracking code.
    • All orders are sent with Poste Italiane tracked from Pisa, Italy.  I retain the receipt for my records. Times for delivery will vary, 7/10 days to the EU and around 10/16 days to the USA
    • Buyers are responsible for any customs import taxes. I hold no control over the delivery company's times and delays with customs. I include a completed customs declaration form with every order unless you are based in the EU.

    CUSTOM ORDER

    • Your lingerie order is hand cut, sewn specifically to your measurements. If you have any uncertainty about your size don't hesitate to get in touch with me. I am here to help!
    • With certain custom orders, I may need to draft a paper pattern first for your sizing. This will make the production process a little longer. If you need an order for a specific date, please get in touch with me before ordering so I know.


      RETURNS & REFUNDS
    • Due to the intimate nature of lingerie Velvet Rebel Lingerie does not accept returns and exchanges due to health and hygiene reasons.
    • In the rare case that your lingerie arrives faulty please contact [email protected] within a week of it being delivered.
    • Every piece is made to your measurements and sizing needs to be made clear. I understand it can be confusing sometimes as each brand has its size chart to fit. I am here to help you if you have any queries. 
    • If you need to cancel your order please do so within 24 hours of ordering.
    • Velvet Rebel Lingerie does not accept returns of items that have been worn. This does not affect your statutory rights
    • If an exchange is accepted at my discretion the customer is fully responsible for paying for the return postage with tracking and providing evidence of postal receipt.